We are Car Seller International Limited, a company registered in England under number 04363371 with our registered office at 1st Floor, 49 Peter Street, Manchester, England, M2 3NG (and we refer to ourselves as "CarCliq", “we” or “us” or “our” in this document).
We own and operate the “Website” (meaning this www.carcliq.co.uk website) and the CarCliq Service (meaning the service made available to advertisers to place advertisements for the sale of vehicles on the Website) on our own behalf.
In this Privacy & Cookies Policy, references to "you" means any person submitting any data to us, to the Website or to the CarCliq Service about himself or herself or about any other living individual in respect of any use of the Website or the CarCliq Service. When you use different aspects of the Website, we may ask you to supply us with information about you or anyone who you represent. This Privacy & Cookies Policy sets out the way in which we may use such information.
If you have any questions, comments or suggestions about the way in which we use your personal information or if any of your personal information changes, please email us at [email protected].
Your privacy is very important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy & Cookies Policy. We will only use your personal information in a way that is fair to you. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
Data that we collect
We may collect and use various types of information, including some or all of the following, relating to you or people you represent: names, email addresses, postal codes, Website user names, passwords, posts, comments and opinions. We also record calls made by Users to Advertisers using numbers provided on the Website.
Use of the Website is currently free to any User (as defined in our User Agreement). Use of the CarCliq Service is subject to charges. If you are an advertiser making use of the CarCliq Service, we will also collect the relevant details relating to the vehicle(s) you would like to advertise for sale on the Website and your payment information. Please note that you will always be clearly informed of any applicable charges before any such services can be selected or before any charges are levied. It follows that we do not, unless you agree to take the chargeable service, request or retain or have access to your payment information, including details of your credit cards and/or debit cards. However, this information will be collected should such payment be required at any time and is information to which this Privacy & Cookies Policy is applicable.
We may also collect information from third parties in order to verify any data that you have supplied to us.
What we use that data for:
We need information about you so that you can use the Website and the CarCliq Service, including using tools and functionality and entering into discussions and interaction with other users of the Website.
We will collect payment information from you (such as your payment card details) when you make an order to advertise vehicles on the Website using the CarCliq Service. We will collect such payments either through an online payment service provider, by telephone, webform or by email. Where payment is obtained using an online payment service provider, it is they rather than us who obtain your personal data regarding your payment details (such as your payment card). Where payment is obtained by telephone, webform or email, we will apply our “Card Not Present” processes and as such will retain documentary evidence of your approval for up to 18 months. (If you have any queries about the way your payment card or other payment data is stored, you should email us at [email protected])
If you use the CarCliq Service to list an advert for a vehicle on the Website, we will list your email and telephone number as part of the advert to allow a potential buyer to contact you. However, from time to time we may offer options to allow you to choose not to list your telephone number on the Website, and we will make those options known to you if appropriate when you supply the details of the relevant advert to us. We also use your postcode to allow users of the Website to search for a vehicle that is located locally to them, whilst the vehicle information you provide will be listed on the Website and used to allow users to perform an accurate search for the vehicle of their choice.
We may maintain your history (such as adverts viewed, articles read, posts to the “Community” (where registered users can post messages visible to all registered users on the Website, allowing registered users to post responses in the Community) and your general activity on the Website) for up to six years following that action. We need your email address and other contact details, in particular, for sending you essential information relating to the CarCliq Service and the Website. This includes (without limitation) the following:
• To allow you to go ahead and register for the Website or the CarCliq Service. This includes sending an email to you to confirm your details, to give you initial information and to enable you to commence using the CarCliq Service or the Website as a registered user.
• To give you a link to enable you to reset a password if you tell us, the CarCliq Service or the Website that you have forgotten it.
• To send you information generally relevant to the CarCliq Service or the Website. This may include informing you about developments or changes with the CarCliq Service or the Website (including updates to the Advertiser Terms and Conditions, User Agreement, Community Rules and/or this Privacy & Cookies Policy, or planned downtime for the CarCliq Service or the Website).
• In case we have any queries concerning any aspect of your use of the CarCliq Service or the Website.
• To respond to you over any queries you raise with us.
We also need to use your contact details and other information for any aspect of the CarCliq Service or Website (including, but without limitation, providing customer support, preventing or investigating prohibited activity, enforcing the Advertiser Terms and Conditions, User Agreement and Community Rules and verifying information). We also use your information to detect any fraud or Website abuses.
We may further collect (or allocate to you and you may change) a user name and password to use restricted parts of the CarCliq Service and the Website. We use that to enable you or anyone you represent or who represents you to access your restricted parts on the CarCliq Service and the Website.
You must only submit to us, or the CarCliq Service or the Website, information which is accurate and not misleading, and you must keep it up-to-date and inform us of changes. By submitting data in respect of you and anyone else, you must ensure that you have full authority and consent to supply us with that data on their behalf and you warrant to us that you have that authority.
We record calls made by Users to Advertisers for quality and training purposes.
Other uses of your personal information
We may also use your personal information for non-essential parts of your access to the CarCliq Service and the Website, for example to send you promotional or marketing information about us, our newsletters or anything in which you show an interest. This usage of your information is on an opt-in basis, and we will ask you whether you would like to receive this information before you register for an account on the Website or the CarCliq Service. Each email or other correspondence that we send to you will be in accordance with your preferences that you set within your user account pages on the CarCliq Service or the Website. Depending on your account preferences, we may also send you feedback forms to complete about us or any aspect of the CarCliq Service or the Website.
Each email or other correspondence regarding the non-essential parts of the CarCliq Service or the Website will provide you with an opportunity to opt out of receiving further emails or other correspondence from us regarding these non-essential communications or to manage your other communications preferences. We will endeavour to make any changes to your communication preferences within two working days of our receipt of your clear instruction; however, you may still receive non-essential communications in the intervening time between your submission and when it is processed.
We may further anonymise data about users of the Website and the CarCliq Service generally and use it for various purposes, including supplying that anonymised data to third parties. However, that anonymised data will not be capable of identifying you personally.
Third Parties and Links
We may pass your details to our agents and subcontractors to help us with any of our uses of your data set out in this Privacy & Cookies Policy. For example, we may use third parties to assist us with providing the administration for running the Website or the CarCliq Service, to collect payment from you where payment is required, to analyse data and to provide us with marketing or customer service assistance.
Some parts of the Website may use plugins from third parties (such as Facebook), who may collect information about your visit to the Website. If you are logged into the Website at the time you visit those parts of the Website and use those plugins, the third party may collect information connected to your account with the Website. You should check the relevant third party’s privacy policies before using and such plugins or visiting their websites.
We may exchange information with third parties for the purposes of fraud protection and credit risk reduction.
We may transfer our databases containing your personal information if we sell our business or part of it.
We may transfer our databases containing your personal information to any other companies that form part of our corporate group structure where those other companies assist us in making the Website and/or the CarCliq Service (or parts of the Website and/or the CarCliq Service) available to you.
We may also disclose your details as described elsewhere in this Privacy & Cookies Policy.
Other than as set out in this Privacy & Cookies Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy & Cookies Policy or unless we are required to do so by law.
The Website may contain advertising of third parties, dedicated pages operated by third parties and links to other websites or frames of other websites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other websites, nor for any third party to whom we transfer your data in accordance with our Privacy & Cookies Policy.
We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to, or accidental loss of or destruction or damage to, your information.
We store your personal details on a secure server. We use firewalls on our servers. If you send your payment card details through to the online payment service provider, we would require them to use encryption. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
You are responsible for protecting against unauthorised access to your password and to your computer.
The Website uses the following cookies:
PHPSESSID (random number)
This cookie is used so that once you have logged in to the Website with user name and password you won’t have to do it for every page you request from our site.
Captcha_keystring is used to provide validation on the registration form for the Website.
This cookie helps us to understand the level of demand for content on specific pages and to monitor site performance metrics such as page load times.
The Google+1 button is a way for you to share information publicly, as part of your Google Profile. Clicking it will be recorded by Google, along with the information about the page you are viewing. This helps you and others receive customised content from Google and its partners.
The Website contains 'Share' buttons to enable Users to easily share content via email and social websites. When content is shared, AddThis sets cookies to capture visitors sharing preferences for analytics purposes. AddThis is the world's largest content sharing platform. It gives end users a simple and easy way to share content across the social web, and provides publishers with increased web traffic and in-depth analytics.
When you use the Community, we will also use the following Cookies:
Standard .Net cookie
Community Saved Login
Community cookies vary depending on Community configuration and features
If “active discussions” panel is enabled
If “information panel” is enabled
If the “shoutbox (chat)” is enabled
Each “category” that is configured will create one of these.
Each “category” that is configured will create one of these.
These will be created for each poll that is created.
These will be created for each poll that is created.
We may amend this Privacy & Cookies Policy from time to time. Any amended Privacy & Cookies Policy will be posted on the Website. The amended Privacy & Cookies Policy will apply immediately for new users and 30 days (or such other timeframe as we say when posting) after first posting for all existing users. However, each time you enter the Website or use the CarCliq Service, you agree that the Privacy & Cookies Policy current at that time shall apply to all information which we hold about you.
By submitting data to us and using the Website and the CarCliq Service, you consent to our use of your data and of anyone you represent in the manner set out in this Privacy & Cookies Policy (as amended from time to time, as described above), including consenting to us placing cookies on your computer as set out in this Privacy & Cookies Policy, and you are responsible for ensuring that you have authority to consent on behalf of anyone about whom you submit data to us.
Version 0010: September 2019